Access problems
Use restore access in the learner app with the email used at checkout.
Support
Get help with access, refunds, or instructor codes.
Support is visible before and after purchase. Do not send card numbers; Stripe handles payment details.
Independent practice tool. Not affiliated with RSA or Prometric.
Refunds and cancellation
Read the refund policy, statutory cancellation information, and model cancellation form before or after purchase.
Instructor codes
Instructor packs and referral codes are handled through the pricing and instructor pages.
Quick links
Legal and trust centreOne place for policies, rights, security, accessibility, and correction information.
PrivacyHow data, analytics, and restore access are handled.
Data rightsAccess, portability, correction, deletion, restriction, objection, and complaints.
Privacy choicesEssential storage and optional first-party analytics consent.
TermsThe contract, access duration, consumer rights, and independent status.
RefundsDigital access refund policy.
Cancellation formPrintable and email-ready cancellation notice.
SecurityControls, assurance status, and responsible disclosure.
ContactSupport email and message guidance.
AccessibilityAccessibility target, known limitations, and contact route.
Content methodologyHow practice content, priority scoring, and corrections are handled.